To find the ingredients found in any given item, go to that product's page and scroll down to the "INGREDIENTS" section. There you'll find a full list of the ingredients included in that product.

We're so happy to hear you love our products! We're passionate about providing the best quality, and sometimes that means tweaking a formula, or discontinuing a product. Unfortunately, we don't currently stock or sell products that have been discontinued. We hope you'll explore FEKKAI.com to check out all of the new, exciting products we're offering. Feel free to reach out if you have any questions!

You can stop receiving promotional email messages by following the instructions provided in any such message.  The UNSUBSCRIBE option is included at the bottom of our promotional emails.

To be removed from our text messaging list, please text STOP in response to any such text message you receive.

You can have your username and temporary password sent to the email address on file by selecting the 'Forgot Password' option at sign in.

For complete information regarding the usage or your personal information, please refer to our Privacy Policy.

You may review the status of your order subscription upon login with your username and password.  Our Subscribe & Save Program has a three order minimum requirement.  Subscriptions can be changed or canceled directly within your account once that three order minimum has been met. For any issues, please reach out to Customer Care at Help@FEKKAI.com.

You can place an order at www.FEKKAI.com. You will receive an email confirming your order that includes your order number. If you are having issues, please reach out to Help@FEKKAI.com.

For any technical difficulties you are experiencing with our website, please contact our Customer Care team at Help@FEKKAI.com available 9am – 5pm EST Monday – Friday (except holidays).

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please contact our Customer Care team at Help@FEKKAI.com available 9am – 5pm EST Monday – Friday (except holidays), to verify your information so that we can process your order.

The FEKKAI store accepts Visa, MasterCard, American Express and Discover. We also accept Apple Pay, Google Pay, and PayPal under our Express Check-Out option. We are unable to accept international credit cards for online purchases.

This information is used to respond to your requests and/or contact you, if necessary, about your order.

You can enter your code during the payment portion of the checkout process. We cannot apply a code retroactively to your order, so please have it copied and handy for checkout. Codes cannot be combined or applied to Bundles, Gift Sets and other discounted products.

Due to the ongoing aftereffects of COVID-19 on shipping, we cannot guarantee the standard 2 to 8 business day delivery time frame to Hawaii. Hawaiian shipments can average 3 to 6 weeks due to barge delays departing from California and being received in the islands. We expect these extended delivery time frames to continue for the foreseeable future. Some locations in Alaska and remote areas may also require additional transit time. 

STANDARD DELIVERY: (2-8 BUSINESS DAYS)
Orders are typically delivered within 2 – 8 business days for Standard service. Actual delivery time depends on shipping distance and may vary. Orders placed on weekends will not be processed until the next working business day.  

Delivery to some remote addresses may require up to 2 additional days.

Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 7 am Eastern/4 am Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 7 am Eastern/4 am Pacific, in which case the order will be shipped on the following business day.

Please sign in to your account to check your order status. Once your order ships, you will receive a shipping notification email that includes tracking information.  Please use this information to monitor your order's delivery as all orders ship No Signature Release.  FEKKAI.com is not responsible for order shipments once they have departed our warehouse and are in the possession of our shipping carrier partners.

We’re here to help! Please email Help@FEKKAI.com and a member of our Customer Care team will be happy to assist you.

Unfortunately, once an order has been placed it cannot be changed, edited or cancelled.  You may return, at your expense, any unwanted, unopened, unused products within the return policy time frame.  Please refer to our Return Policy for details.  All sales and sale items are final.

Due to the ongoing aftereffects of COVID-19 on shipping, weather-related circumstances and unusually high volume packages may be subject to slight delay. This may affect 2nd Day Air as well as Standard shipping. 

For shipments to Hawaii, we cannot guarantee the standard 2 to 8 business day delivery time frame.  Hawaiian shipments can average 3 to 6 weeks due to barge delays departing from California and being received in the islands. We expect these extended delivery time frames to continue for the foreseeable future.  Some locations in Alaska as well as remote areas may also require additional transit time.

Please see the separate article regarding shipping time frames for the 2023 Holiday Season.

For shipments to Hawaii, we cannot guarantee the standard 2 to 8 business day delivery time frame.  Hawaiian shipments can average 3 to 6 weeks due to barge delays departing from California and being received in the islands. We expect these extended delivery time frames to continue for the foreseeable future.  Some locations in Alaska as well as remote areas may also require additional transit time.

We offer complimentary standard shipping for orders over $50.

• USPS Select Ground: $6.95 (Orders under $50)

All orders ship No Signature Release. FEKKAI.com is not responsible for order shipments once they have departed our warehouse and are in the possession of our shipping carrier partners.

Orders placed before 7:00am EST Monday through Friday are shipped within 24 hours. Those placed Saturday and Sunday are processed the following Monday. 

If there’s any delay in your shipment, or if an item is temporarily out of stock, we’ll let you know right away via email or telephone. If you order more than one item, and one or more of your items are back-ordered, your in-stock item(s) will be held until your back-ordered item(s) become available.

We do not ship on these major holidays because we think our team deserves a few days off to enjoy time with loved ones so they can be refreshed to give their best: New Years Day, President’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Thursday & Friday, Christmas Eve, Christmas Day, New Year’s Eve.

Unfortunately, once submitted, orders cannot be edited, changed or cancelled.  This is regardless of when we are contacted after the order is placed.  We are also unable to reroute orders once they have shipped.

Orders returned due to an incorrect address entered at check-out will incur a new shipment fee of $16.00.

We currently only ship within the fifty United States.  We do not ship to military bases, APOs or any US Territories including Puerto Rico.

Unfortunately we're unable to ship to PO boxes at this time.

Once we have packed your order, you will receive an Email notification with the tracking information for you to follow your products from our warehouse to your door. Please note that for the UPS and USPS shipping services we use there may be a slight delay of up to 24 hours in how quickly they can update the tracking information after we have dispatched.

Once the shipment has been marked as delivered but you haven’t personally received it, please check with your neighbor/doorman/mail man to see if they have stored it on your behalf.  We are not able to track the package farther if it has been marked as delivered by our UPS and USPS partners.

It is possible your shipment was split based on product availability and that the missing items will be shipped when they become available. Please contact our Customer Care team at Help@FEKKAI.com, available 9am – 5pm EST Monday – Friday (except holidays), to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused.

If your order was damaged in-transit please contact our customer care team: Help@FEKKAI.com available 9am – 5pm EST Monday – Friday, (except holidays) to report a damaged shipment.We will require a photo indicating the damage and any product leakage.  You will be personally contacted by one of our customer service representatives.  Automatic responses are not a confirmation that your order issue is being addressed.

All prices and availability of products are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information on pricing and availability. However, some of the items on our website may be mis-priced or no longer available at the time you place your order.

During the order submission/confirmation process, you are charged for your order and the funds are taken from your credit card. If you have any further questions, please contact our Customer Care team at Help@FEKKAI.com available 9am – 5pm EST Monday – Friday (except holidays).

Sales offers and promotions are not valid on previous orders.  Offers are subject to change without notice and may not be used in combination with any other offer or discount.

We have two locations in New York City. Find your location here.

Gift Cards may be purchased for use at our two New York salons.   They are available for an amount of your choosing or you may select from a list of salon services. 

For a Soho Salon Gift Card, please click here.

For a Salon at The Mark Hotel Gift Card, please click here.

Please contact our two New York salons directly to schedule an appointment or use the online app.  Should you encounter any issue with the online app, please call the salon directly.  FEKKAI.com Customer Care is unable to address any salon appointment or app inquiries.

You will need to call the salon to cancel an appointment.  Appointments cannot be cancelled through the app nor by contacting FEKKAI.com Customer Care. 

The Salon at The Mark can be reached at 212-396-4600 and the Soho Salon at 212-888-2600.

We do our very best to make sure you love the FEKKAI products you receive. But if you change your mind, you have 14 days from the date of receipt to return the products for a refund to your original payment method. As long as the product is unused, unopened or sealed, undamaged and in resalable condition, we will be glad to refund you.  You are responsible for return shipping costs.  We do not provide return shipping labels.

Upon receipt of purchase you have 30 days to exchange your product for another one of our haircare products of equal value. As long as the product is unused, unopened or sealed, undamaged and in resalable condition, we will be glad to honor an exchange.

We only accept returns for orders placed on www.FEKKAI.com. All returns must be pre-authorized by Customer Service and require a return authorization number. Contact our Customer Care team at Help@FEKKAI.com available 9am – 5pm EST Monday – Friday (except holidays) to receive your return authorization (if eligible).

• Used items do not qualify for a refund or exchange and are destroyed upon receipt if returned.
• We do not refund shipping or handling fees.
• Return shipping fees are the responsibility of the customer.
• All sales and sale items are final. 

We only accept returns for orders placed on www.FEKKAI.com. All returns must be pre-authorized by Customer Service and require a return authorization number. Contact our Customer Care team at Help@FEKKAI.com available 9am – 5pm EST Monday – Friday (except holidays), to receive your return authorization. You must have purchased the item from us at www.FEKKAI.com.

If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.  You will need to provide us with a photo of the damaged or incorrect item. 

To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 14 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.

Damaged or defective items returned without their original packaging will not receive a refund.

We only accept returns for orders placed on www.FEKKAI.com. All returns must be pre-authorized by Customer Service and require a return authorization number. Contact our Customer Care team at Help@FEKKAI.com available 9am – 5pm EST Monday – Friday (except holidays) to receive your return authorization (if eligible).

You must have purchased the item from us at www.FEKKAI.com. For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item.

To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 14 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified.